Shipping Policy

Who We Are

ORA Footwear Limited ("we," "us," or "our") operates the ORA Footwear website (the "Site"). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

• Free Shipping: We offer free shipping on all orders.

Shipping Range

• Delivery Area: We currently ship to the United Kingdom.

Order Processing Time

• Processing Time: Orders are processed within 1–2 business days, Monday to Friday.

• Cut-off Time: Orders placed before 11:00 PM (GMT/BST) London time will be processed the same day; those placed after will be processed the next business day.

• No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

• Estimated Delivery: Orders typically arrive within 5–7 business days.

Shipping Process

• Courier Services: We use reliable carriers such as Royal Mail and DPD for shipments.

• Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

• Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

• Returns Policy: For detailed return instructions, please refer to our Return and Refund Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

Website name: ORA Footwear

Company name: ORA Footwear LIMITED

Address: RM 509, 5/F THE CLOUD, 111 TUNG CHAU ST, TAI KOK TSUI, HONG KONG

Email: hey@ora-footwear.store

Phone: +44 747 346 3562

Customer service: Monday to Friday between 9:00 am to 5:00 pm.