Terms of service

Terms of Service

Who We Are

ORA Footwear ("we," "us," or "our") operates the website for ORA Footwear (the "Site"). We are dedicated to providing high-quality e-commerce footwear products. This document outlines the terms and conditions governing your use of our Site.

Acceptance of Terms

By accessing and using our Site, you confirm that you agree to comply with these Terms of Service. If you do not agree to these terms, please do not use our Site. We reserve the right to modify these terms at any time, and continued use of the Site after such changes will constitute your acceptance of the new terms.

License to Use Our Site

Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes.

Definitions

To help explain things as clearly as possible in these General Terms and Conditions, every time any of these terms are referenced, they are strictly defined as:

  • Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.

  • Company: When this policy mentions "Company," "we," "us," or "our," it refers to DTWM Limited, RM 509, 5/F THE CLOUD, 111 TUNG CHAU ST, TAI KOK TSUI, HONG KONG, which is responsible for your information under these General Terms and Conditions.

  • Country: The location where ORA Footwear or the owners/founders of ORA Footwear are based, in this case, Hong Kong.

  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit the Site and use the services.

  • Service: Refers to the services provided by ORA Footwear as described in the relevant terms and on this platform.

  • Third-party service: Refers to advertisers, promotional and marketing partners, payment providers, shipping providers, and others who provide services or whose products or services may be available through or associated with our Site.

  • Website: ORA Footwear's website and online store.

  • You: A person or entity that accesses the Site, creates an account, or uses the Services.

User Responsibilities

You agree to:

  • Provide accurate, current, and complete information when creating an account or placing an order.

  • Maintain the security of your account by protecting your password and restricting access to your account.

  • Notify us immediately of any unauthorized use of your account or any other breach of security.

  • Accept responsibility for all activities that occur under your account.

Restrictions

You agree not to, and you will not permit others to:

  • License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the website or make the platform available to any third party.

  • Modify, make derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the website.

  • Remove, alter, or obscure any proprietary notice, including any notice of copyright or trademark, of ORA Footwear or its affiliates, partners, suppliers, or licensors of the website.

Information We Collect

We may collect personal information when you:

  • Create an account

  • Place an order

  • Subscribe to our newsletter

  • Contact customer service

Types of Information Collected

  • Personal Identification Information: Name, email address, mailing address, and phone number.

  • Payment Information: Credit card details are processed securely through third-party payment processors.

  • Non-Personal Identification Information: Browser type, device type, IP address, pages visited, and time spent on the Site.

Return and Refund Policy

If you are not satisfied with your purchase, please contact us via hey@ora-footwear.store within 30 days for returns or exchanges. Products must be returned in their original condition and packaging.

Additional conditions may apply as described in our Return and Refund Policy.

Limitation of Liability

To the extent permitted by applicable law, ORA Footwear shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the Site or any products purchased through it.

Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded, restricted, or modified under applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless ORA Footwear, its affiliates, and employees from claims, losses, liabilities, damages, or expenses, including reasonable legal fees, arising out of your unlawful use of the Site or violation of these Terms.

Your Suggestions

Any feedback, comments, ideas, improvements, or suggestions (collectively, "Suggestions") provided by you to ORA Footwear regarding the website may be used by ORA Footwear to improve its products, services, and customer experience.

Where permitted by applicable law, ORA Footwear may use, copy, modify, publish, or redistribute such Suggestions without credit or compensation to you.

Your Consent

We've updated our General Terms and Conditions to provide you with transparency regarding what is set when you visit our Site and how it is used. By using our website, registering an account, or making a purchase, you acknowledge and agree to these General Terms and Conditions.

Links to Other Websites

These General Terms and Conditions apply only to the Services. The Services may contain links to other websites not operated or controlled by ORA Footwear. We are not responsible for the content, accuracy, or opinions expressed on such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us.

When you use a link to go from the Services to another website, these General Terms and Conditions no longer apply to that third-party website. Your browsing and interaction on any other website, including websites that have a link on our platform, are subject to that website's own rules and policies.

Such third parties may use their own cookies or other methods to collect information about you.

Cookies

ORA Footwear uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser.

We use Cookies to enhance the performance and functionality of our website. Some cookies may be essential to the operation of the Site, while others help us understand how visitors use our website.

Without certain cookies, some functionalities may become unavailable, or you may be required to enter your login details every time you visit the website because we would not be able to remember that you had previously logged in.

Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access certain functionality on our website correctly or at all.

We do not intentionally place personally identifiable information in Cookies.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review these Terms periodically to stay informed about your rights and obligations.

Contact Us

If you have any questions about these Terms of Service, please contact us at:

Website name: ORA Footwear

Company name: ORA FootwearLIMITED

Address: RM 509, 5/F THE CLOUD, 111 TUNG CHAU ST, TAI KOK TSUI, HONG KONG

Email: hey@ora-footwear.store

Phone: +44 747 346 3562

Customer service: Monday to Friday between 9:00 am to 5:00 pm.